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MCS Installation Database Privacy Policy

This privacy policy tells you what to expect when the Microgeneration Certification Service scheme ("MCS" or "we") collects, stores and processes personal information. It applies to information we collect, store and process about installer companies which are certified under the MCS and individuals who own installations installed and certified under the MCS. This privacy policy may be revised from time to time and any revision will be brought to your attention.

MCS ("We") are committed to protecting and respecting your privacy. This privacy policy sets out the basis on which any personal data and other information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand the views and practices regarding your personal data and how we will treat it.

The Microgeneration Certification Scheme (the "Scheme") was until April 2018 owned by the Department for Business, Energy and Industrial Strategy (BEIS). In April 2018, the Scheme will be transferred to the MCS Charitable Foundation and operated by the MCS Service Company Limited. A notice to this effect will be provided once the transfer process has completed.

Data which has been collected under the Scheme to date will also be transferred to ownership of MCS Charitable Foundation and be controlled by MCS Charitable Foundation and MCS Service Company Limited. And data collected following transfer of the Scheme will likewise be owned by MCS Charitable Foundation and be controlled by MCS Charitable Foundation and MCS Service Company Limited.


Information we may collect relating to installation companies and installation owners

Any information you give to us on the registration of an installation on the MCS Installation Database (MID), together with any documents or information you may provide from time to time or by corresponding with us by telephone, e-mail or otherwise, may be used by MCS for the purpose of registering an installation to produce an MCS Certificate for that installation, MCS administration and compliance with our legal obligations.

We may also collect and process the following data about installation companies and/ or installation owners where applicable:

  • Information that you provide by filling in forms on our website or on hard copies, and any further documents or information you may provide. If you contact us, we may keep a record of that correspondence;
  • Information received from credit reference agencies engaged by us to verify the information you have provided;
  • Information received from:
    • MCS Certification Bodies;
    • Ofgem as the Administrator of the Renewable Heat Incentive and Feed-in Tariff schemes and;
    • Chartered Trading Standards Institute Approved Consumer Codes including but not limited to:
      • The Renewable Energy Consumer Code (RECC);
      • The Home Insulation & Energy Systems Contractors Scheme (HIES); and
      • The Glass and Glazing Federation (GGF);
  • Information obtained from any source relating to the prevention or detection of fraud;
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our legal and privacy policy (http://www.microgenerationcertification.org/legal-and-privacy-statement).

If you register the installation on the MID and/or own the installation registered on the MID you may be asked to participate in surveys for research or statistical purposes in relation to the MCS and/or BEIS policy development and research as laid out in the Terms and Conditions of the MID available on the MID (https://certificate.microgenerationcertification.org) and the MCS website (www.microgenerationcertification.org).


Which of the data we collect constitutes 'Personal data'

Personal data consists of names, contact details and addresses.


Where we store your personal data and the personal data of installation owners

All information you provide to us is stored on our secure servers or, in the case of hard copies, in locked cabinets. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data and the personal data of installation owners and prevent unauthorised access, we cannot guarantee the security of the data transmitted to our site; any transmission is at your own risk.


Uses made of the information

We may use information we hold about and/or given by installation companies and installation owners, or disclose it to our agents, representatives or successors, or to other public bodies or third parties, for the following purposes:

  • to enable us to inform you about MCS and its services;
  • to carry out administrative functions in relation to MCS;
  • to provide information on the details of the installation companies and products on the MID in relation to the registrations on the MID to the following:
    • Ofgem as the Administrator of the Renewable Heat Incentive and Feed-in Tariff Scheme;
    • MCS Certification Bodies;
    • Feed-in Tariff Licensees;
    • the Department for Business, Energy and Industrial Strategy (BEIS);
    • the Chartered Trading Standards Institute (CTSI) Approved Consumer Codes, including but not limited to:
      • The Renewable Energy Consumer Code (RECC);
      • The Home Insulation & Energy Systems Contractors Scheme (HIES); and
      • The Glass and Glazing Federation (GGF).
  • to carry out statistical analysis or research and development in relation to MCS;
  • to carry out investigation work in relation to compliance and complaints handling purposes as well as in support of any criminal or civil investigations carried out by the relevant authorities (i.e. the Police, the CTSI, or Action Fraud);
  • to meet our contractual obligations in relation to periodic provision of information to BEIS;
  • to maintain a register of installations under MCS;
  • to carry out site inspections and audits for the purposes of the scheme;
  • to notify you about changes to our service;
  • as part of our efforts to keep our site safe and secure; and
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer.


Purposes for which CTSI Approved Consumer Codes may use personal data:

CTSI Approved Consumer Codes will use data, including personal data, for reporting, monitoring, application processing, compliance and complaints handling purposes for the administration of the MCS, as well as in support of any criminal or civil investigations carried out by the relevant authorities (e.g. the Police, trading standards departments, Financial Conduct Authority or Action Fraud).


Purposes for which Ofgem may use personal data:

Ofgem will use data, including personal data, for reporting, monitoring, application processing, compliance and complaints handling purposes for the administration of the Domestic and Non Domestic Renewable Heat Incentive and the Feed-in Tariff Scheme, as well as in support of any criminal or civil investigations carried out by the relevant authorities (e.g. the Police, the CTSI or Action Fraud).


Purposes for which MCS Certification Bodies may use personal data:

MCS Certification Bodies (listed from time to time on the MCS Website www.microgenerationcertification.org) will use data, including personal data, for reporting, monitoring, application processing, compliance and complaints handling purposes for the administration of the MCS, as well as in support of any criminal or civil investigations carried out by the relevant authorities (e.g. the Police, the CTSI or Action Fraud).


Purposes for which the FIT Licensees may use personal data:

FIT Licensees (listed from time to time on the Ofgem website www.ofgem.gov.uk) will use data, including personal data for reporting, monitoring, application processing, compliance and complaints handling purposes for the administration of the Feed-in Tariff Scheme, as well as in support of any criminal or civil investigations carried out by the relevant authorities (e.g. the Police, the CTSI or Action Fraud).


Purposes for which BEIS may use Installer and Installer Company data:

Contact details for installer companies comprising names and email addresses, which are provided to MCS by installers (and published on the MCS website), may be shared by MCS with the Department for Business, Energy and Industrial Strategy ("BEIS").

BEIS will use this information for market research purposes to develop: (i) its understanding of the deployment and performance of renewable energy technologies in relation to the Domestic Renewable Heat Incentive scheme and the Feed-in Tariff scheme, and (ii) the impact of Government policies upon these schemes. In particular, the data will be used to make contact with installers in order to conduct surveys or consensuses and to assist with technical research.

BEIS will not pass this data on to third parties and will ensure that the storage and processing of, and access to, the data is secure and in line with the requirements of the Data Protection Act 1998.

Further information regarding BEIS's policy on personal information can be found at the following web pages: https://www.gov.uk/government/organisations/department-of-energy-climate-change/about/personal-information-charter and https://www.gov.uk/government/organisations/department-for-business-innovation-skills/about/personal-information-charter

Individuals are able to make a subject access request under the Data Protection Act 1998 in respect of any personal data held by BEIS relating to that person.


Purposes for which BEIS may use Installation Owners' data:

Personal data which is provided to installers by individuals may be shared by MCS with BEIS.

BEIS will use this information and other Installation Owner's data for statistical and research purposes to develop: (i) its understanding of the deployment and performance of renewable energy technologies in relation to the Domestic Renewable Heat Incentive scheme and the Feed-in Tariff scheme, and (ii) the impact of Government policies upon these schemes. In order to achieve this, the data will be used in the following ways:

  • to conduct research projects, including engineering, social, economic and statistical, for the evaluation and development of policy;
  • to enable delivery partners to effectively identify and investigate potential cases of fraud and non-compliance; and
  • to improve the quality of data which is used in policy development.

BEIS will not pass any of this data on to third parties and will ensure that the storage and processing of, and access to, the data is secure and in line with the requirements of the Data Protection Act 1998.

Further information regarding BEIS's policy on personal information can be found at the following web pages: https://www.gov.uk/government/organisations/department-of-energy-climate-change/about/personal-information-charter and https://www.gov.uk/government/organisations/department-for-business-innovation-skills/about/personal-information-charter

Individuals are able to make a subject access request under the Data Protection Act 1998 in respect of any personal data held by BEIS relating to that person.


Disclosure of your information (Data of Installation Owners and Data of Installers and Installer Companies)

We must support BEIS and Ofgem with the protection of the public funds associated with both the Domestic RHI and the Feed-in Tariffs, so we may use the information you have given us to prevent and detect fraud or non-compliance with those incentive schemes. As part of this process, your information may be supplied to a Credit Reference Agency to make sure the information you have given us is correct. We may also share this information, for the same reasons, with the BEIS, other public bodies or other organisations involved in the prevention and detection of crime.

We may also be required to disclose information, including personal information we hold, to BEIS upon request by them or to comply with legal obligations relating to the periodic provision of information to them.

We may also provide third parties with aggregate and non-attributable information about installation companies, installation owners, and product companies.

  • BEIS is currently in the process of establishing the Microgeneration Certification Scheme as independent of Government. As part of this process, data which has been collected under the Scheme to date will also be transferred to ownership of MCS Charitable Foundation in April 2018 and be controlled by MCS Charitable Foundation and MCS Service Company Limited. And data collected following transfer of the Scheme will likewise be owned by MCS Charitable Foundation and be controlled by MCS Charitable Foundation and MCS Service Company Limited. We may also disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of MCS, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on the MID (https://certificate.microgenerationcertification.org) and the MCS website (www.microgenerationcertification.org) and, where appropriate, notified to you by e-mail.


CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to mcshelpdesk@gemserv.com

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